Customer service TL

Just that was working from home

Bad management, QA metrics have nothing to do with the type of work you can do in a call, the tools are always failing, your raise depends of the courses you do and to send emails with tips for the dept., your team ( like you were an HR agent or supervisor).

Te lo venden como el retiro de los call center y termina siendo peor que tp

Falta de comunicación entre departamentos